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How do I return an item purchased on Quirktech?
Conveniently place your return request by calling us if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state.
Suggested:
For additional instructions check your email/SMS. We send you important updates from time-to-time.
Important:
Please ensure that the product is in unused and original condition. Include everything from the package you've received including price labels, original packing, freebies and accessories.
Hassle-free Returns:
We try our best to offer you a hassle-free returns experience.
- Returns including all replacements/pickups are done free of cost.
- In case of Refunds, the entire amount paid by you including shipping and giftwrapping charges are transferred to your account.
- We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.
- In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
- In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
- Replacement is subject to availability. In case a Replacement is not available we will refund the amount for the same.
Returns are subject to our return policy. Returns are covered by the 7 Day Replacement Guarantee as per the Quirk Tech Assure program.
Exceptions:
There are certain scenarios where it is difficult for us to support returns.
-Return request is made outside the specified time frame.
-Anything missing from the package you've received including price labels, original packing, freebies and accessories.
-Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
-Any items that have been used or installed.
-Products with tampered or missing serial numbers.
-Made-to-order products and fragile items
What is Quirktech’s Assured Returns policy?
At Quirktech, we understand how much you value your every purchase. And we are committed to making your engagement with us as delightful as possible.
Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us within 7 days of delivery. You can conveniently initiate the return online by calling us. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product.
We assure you that all products sold on Quirktech are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Assured Returns policy has got you covered.
Possible resolution could be Replacement or Refund in case we are unable to provide a Replacement.
Replacement
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by us, you may request a replacement at no extra cost. Please check the respective product’s replacement policy when buying or before initiating a return for a replacement.
Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.
Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when
- We cannot provide replacement
- In-line with Buyer Protection, when a dispute has been ruled in your favor
I have requested a replacement, when will I get it?
Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.
If you don't get the return within the promised date, contact us immediately.
I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
What is the pickup process? Why I have been asked to ship the item?
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price labels, original packing and invoice along with the product.
- We arrange for pickup from most of our customer locations. It’s simple. Please follow the instructions mentioned on your call with us or mentioned on email
- In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt
- Include all price labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
- Mention the Return ID on the package so that we can acknowledge your return
- Please mention our address as specified in the email notification sent to you
- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier-tracking id for any future reference
Refund/replacement will be initiated as soon as we receive the product from you.
I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
How do I cancel an order?
You can cancel your order online before the product has been shipped by calling us. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Quirktech
What are the modes of refund available after cancellation?
Back to Source of payment - The money will be refunded back to the payment mode/account that was originally used to make the transaction.
